PC makers HP, Lenovo, Acer, Dell present buyer satisfaction positive aspects

Buyer satisfaction has improved in 2021 for giant PC distributors similar to HP, Acer, Dell and Lenovo, in keeping with the American Buyer Satisfaction Index (ACSI).

The most recent survey from ACSI exhibits HP gaining 4% in buyer satisfaction with Lenovo bettering 3% and Acer and Dell gaining 1%. Apple stays the private computing buyer satisfaction chief with a rating of 82 in 2021 to match 2020s tally.

ACSI additionally surfaced how PC makers have develop into extra conscious of prospects. Options like design, equipment and software program had been largely flat from 2020 to 2021. Nonetheless, web site satisfaction landed a rating of 82, up 2 factors from 2020 and name middle satisfaction surged to 77, up from 70 in 2020.

Samsung is a model value watching going ahead. Samsung is ramping its PC portfolio, however satisfaction fell to 79 in 2021, down from 81 in 2020, in keeping with ACSI.

ACSI famous that Samsung is having extra success on the house equipment entrance. Samsung improved its 2021 family equipment buyer satisfaction rating to 80 in 2021, up from 78 in 2020. All different house equipment manufacturers misplaced buyer satisfaction.

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